LiveChat is a great platform for customer support. This platform allows you to speed up the support process and increase your customers’ satisfaction, all of this through an easy-to-use app.
As a platform used by 25,000+ companies around the world, a marketplace is a must-have, so that you can extend and enrich your user experience as an agent. In the LiveChat marketplace, you can find a big number of applications and integrations that will ease your daily workflow without the need to stop attending your clients.
We recently developed Regos Notes for LiveChat, a simple app to make notes about recurring customers that is also a helper for collaboration with other LiveChat agents.
The app offers a set of features that will boost the daily workflow of LiveChat agents, for instance:
- Take notes for a specific user and visualize them in a glance. No more need to take notes and administrate them locally.
- Shared knowledge. The notes will be available for every agent in the same team.
- Know more about your users. This works also as a mini base of knowledge. With shared notes about recurrent customers, the agents can enhance the experience by knowing more about the user.
Regos Dev Studio is a product development company that builds add-ons for Jira, Confluence and LiveChat, combined with development of custom solutions in a variety of languages.