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Tag: Customer Support

When to use solution articles for support

When to use solution articles for support

Customer support is a complete topic to talk about for any product in the market. If your product is growing, sooner rather than later you’ll need a support team in order to work with all those clients. To manage a support team can be challenging in terms of knowledge and communication, so here are some good cases so that you can make the decision to start using a knowledge base. Onboard new agents Join new members to your team can…

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