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Tag: Jira

When to use solution articles for support

When to use solution articles for support

Customer support is a complete topic to talk about for any product in the market. If your product is growing, sooner rather than later you’ll need a support team in order to work with all those clients. To manage a support team can be challenging in terms of knowledge and communication, so here are some good cases so that you can make the decision to start using a knowledge base. Onboard new agents Join new members to your team can…

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Looking for a good text editor in React?

Looking for a good text editor in React?

During the last few weeks, we have been working on a new app for Jira Service Desk. A core feature of the app is based on text edition, and that’s why we needed a good editor that supports the most known capabilities in a modern editor (basically a wysiwyg editor). During our search for a good component compatible with our app, we found this one https://github.com/jpuri/react-draft-wysiwyg To get started with the component is really easy and we have to say that…

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